Return Policy

Returns Policy

All orders from are final unless the item is deemed defective or DOA.

A return authorization is required for an exchange or refund. Any product shipped to us without a return authorization is not eligible for our refund policy and will be returned to the customer at his or her expense.

If within 10 calendar days of the date of your shipping date, you would like to replace or return the item, the process can be initiated on the Submit A Ticket section which will trigger an email to our Customer Service Center. You will then be contacted by one of our representatives about your request. Returns for any reason must be approved through our customer service team and may be subject to a 25% restocking fee.

You can also contact the Customer Service Center directly from 9 a.m. to 5:00 p.m., PST Monday through Friday. A return authorization number (RA#) and prepaid return shipping label will be provided to you by our Customer Service Center if the item is deemed defective. Gift purchases must be returned by the original purchaser.

RA#’s are valid for only 10 calendar days from the date issued. Replacement
Merchandise will not be reserved for more than 20 calendar days past the issuance of the RA#. Merchandise that we receive past the return period may be refused and returned. Products must be returned with all accessories originally included with such product. Additional product return instructions may be required. Notification will be sent to the e-mail and/or billing address you provided, should your return not be accepted.

In addition to the Return/Warranty policy, each product purchased from comes with the manufacturer warranty. Warranties vary by manufacturer and product type. If you have additional questions about their Returns or Warranties please feel free to Submit a Ticket to have one of our experts help you through the process.

  • Buyers can return item(s) for a refund within 10 days from the day the item(s) were received, and the buyer is to afford the return shipping cost. The item(s) must be returned in the same exact condition as once it was delivered.
  • Buyers may return the item(s) for a refund if they are not as described or with quality issues within 10 days from the day the item(s) were received. The buyer is required to afford the return shipping cost, based on the condition of the item(s) received.
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